Queensland Eye Hospital’s care is based on the belief that each patient is an individual with unique health care needs. We believe in the importance of respecting each patient’s personal dignity and providing considerate respectful care focused upon the individual. This information is provided to reinforce those beliefs.
Quality Care
Rights
- You have the right to access health care free from personal discrimination.
- You have the right to safe, quality care delivered by professional staff.
Responsibilities
- You are responsible for working as a partner with your health care team.
Recognition And Dignity
Rights
- You have the right to be treated at all times with respect and consideration.
- You have the right to share your concerns and observations.
- You have the right to receive timely responses to your requests for services.
- You have the right to the comforts we can reasonably provide.
Responsibilities
- You are responsible for treating all staff and other patients with respect and consideration while using Queensland Eye Hospital services.
Information
Rights
- You have the right to ask for, and receive, information on your health needs in terms you understand.
- You have the right to know the names, positions, and responsibilities of your health care team.
- You have the right to be consulted about your discharge arrangements.
- You have the right to know the rules of the organisation which affect you.
Responsibilities
- You are responsible for giving our caregivers accurate information about your health.
- You are responsible for asking questions about what you do not understand.
- You are responsible for maintaining your treatment and notifying your doctor of any changes in your health after leaving hospital.
- You are responsible for keeping or canceling appointments.
Consent
Rights
- You have the right to get complete, up-to-date information about your diagnosis, treatment, and prognosis (expected outcome) from your doctor in terms that you can reasonably be expected to understand.
- You have the right to get enough information about any proposed treatment or procedure to make an ‘informed consent’ - that is, you should know enough about the expected benefits, possible hazards, and time needed for recovery to decide if you want that treatment or procedure.
- You have the right to refuse treatment to the extent permitted by law, and to be informed of the possible medical consequences of doing so.
Financial Consent
Rights
- You have the right to be informed about hospital, surgeon, anaesthetist, implants, pharmaceutical, pathology and other charges likely to be incurred if you proceed with treatment.
Responsibilities
- You are responsible for advising your doctor if you are unable to afford these charges.
Privacy
Rights
- You have the right to as much privacy as we can provide.
- You have the right to expect that that all communications and records concerning your care should be treated as confidential.
Responsibilities
- You are responsible for understanding the limitations placed on privacy due to our facilities.
- You are responsible for respecting the privacy of other patients.
For more information about patient rights & responsibilities at QEH, please contact the Chief Executive Officer, Mark Grey, on 07 3236 9844.
